Privacy Policy

Information We Collect

We may collect the following types of personal and technical information:

• Details you provide when creating an account, including your name, email address, phone number, date of birth, address, gender, and preferences.
• Automatically collected data such as IP address, browser type, operating system, device identifiers, and usage patterns.
• Information from cookies, log files, web beacons, and mobile analytics tools to improve functionality and user experience.
• Payment details collected securely through third-party payment processors. We do not store your financial data.

How We Use Your Information

Your information may be used for the following purposes:

• To create and manage your account.
• To deliver and enhance our services.
• To send you updates, offers, and promotional materials (you can opt out anytime).
• To provide customer support and respond to inquiries.
• To conduct analytics, research, and service improvements.
• To comply with legal obligations and enforce our policies.

Information Automatically Collected

Certain data is collected automatically when you interact with our platform:

• Log information including IP address, device type, browser version, and session duration.
• Device-specific data such as hardware model, OS version, and unique device identifiers.
• Cookies to remember preferences, measure usage, and improve performance.
• Web beacons in emails or site content to understand engagement.
• Mobile analytics to enhance mobile performance.
• Any public comments or posts are visible to all users.
• We do not attempt to identify users unless required by law.

Payment Information

All transactions are processed securely by trusted third-party payment gateways. We do not store your payment information on our servers. These providers comply with applicable data protection regulations.

Third-party Links

Our platform may include links to third-party websites. We are not responsible for their content or privacy practices. We recommend reviewing the privacy policies of any external sites you visit.

Sharing of Information

We only share your information under the following conditions:

• With your explicit consent.
• With trusted service providers under confidentiality agreements for services such as hosting, analytics, or payments.
• When required by law or legal proceedings.
• For analytics and marketing purposes using anonymized and aggregated data only.

Data Security

We employ industry-standard security measures to protect your data:

• Encryption of sensitive data during storage and transmission.
• Firewall protection and secure server infrastructure.
• Access to personal information is limited to authorized personnel.
• Regular audits, monitoring, and security assessments.
• While we strive to protect your data, no system can guarantee complete security.

Data Retention

We retain your information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Backup copies may persist for a limited time after deletion.

Your Rights

You have control over your personal data. You may:

• Access and update your personal information.
• Request deletion of your account or data. Drop a mail at email support[@]mockx.in
• Withdraw consent for data processing at any time.

Policy Updates

We may revise this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. Continued use of the platform after such updates indicates your acceptance of the new terms.

Disclaimer

MockX is an independent Ed-Tech Application dedicated to providing exam preparation services for aspirants of various Union and State Government examinations. We offer study materials, mock tests, and educational tools to support students in their preparation journey. We do not represent, are not affiliated with, and are not endorsed by any Central or State Government department, agency, or any private organization. All exam names, logos, and trademarks mentioned on this platform are the property of their respective holders and are used solely for identification and educational purposes.